N.E.A.C.E. Featured Vendor:
Innovative Systems Design Inc. (Chatterbox)

The Technology Leader for an Evolving Industry

  • IVR offering both Voice Recognition & Touch Tone in the same call
  • Mobile Customer Service Apps
  • Outbound Customer Service calls, emails and text messaging

Voice-Recognition is slick and lSD has the best Voice-Recognition technology and implementation you can get. But IVR isn't where we stop: lSD offers the best in Outbound messaging, Mobile Applications and Text Message based customer service. We focus only on Newspapers and have done so for the past 26 years.

lSD has installed more automated newspaper customer service systems than all our competition ...combined. Designing a good system requires experi_ ence more than anything else. Rather than just being experts in telephone technol_ ogy, we are newspaper people who understand call centers, press runs, draw schedules, carriers, newspaper marketing, NIE programs and the delicate balance required to keep your customers happy. lSD invented the first circulation IVR system, and it's still running today.

Innovative Systems Design Inc. (Chatterbox)
222 Blvd. Brunswick
Montreal, Qc, H9R 1A6


Rob Dumas
514-459-0200 x23


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